The following is an important message from Collective Health Clinic and our response to the COVID-19 virus, as it pertains protocols and scheduling.

All CHC practitioners are now back to work as the province returns to colour coded COVID-19 response framework.  Online appointments continue to be preferred to limit exposure where possible.  Online booking is again available for all practitioners with the exception of Jordan Smith, our social worker.  You may email her at to book appointments.

CHC COVID-19 policy changes.

These are the current changes that CHC has made in response to the COVID-19 pandemic to ensure the safety to all:

  • Cleaning of all contact surfaces every hour, which will be logged.
  • Modified schedule of practitioners to reduce congestion of waiting room.
  • Extra time between clients to thoroughly clean all contact surfaces.
  • Triage questionnaire/self-assessment form to reduce potential exposure to clinic staff and other attending patients (must be completed within 24 hours prior to your appointment or you will not be able to enter the clinic).
  • If 2m or more physical distancing isn’t doable, masks must be worn by both practitioner and patient.
  • All CHC staff are required to wash hands every hour.

Client procedure changes include: 

  • Upon arrival, patients must follow the check-in instructions outlined on our door, and wait in their car to be called into the clinic, if they do not have a cellular phone please park where they are visible to the front door.
  • Hand sanitization upon entry to the clinic.
  • As of June 11th, the mask mandate was lifted in some healthcare settings as per the Ontario government. This means we will not be required to wear masks at the clinic. Moving forward, should you choose to still wear a mask, your practitioner will wear one as well. Your wellness is our first priority.
  • We prefer prepayment of appointments through JaneApp payments within Jane portal, or you can do an e-transfer (to, or a credit card payment over the phone. For direct billing, this will be done with your practitioner, in the treatment room prior to leaving.
  • Rescheduling appointments will occur with your practitioner, before leaving treatment room.
  • Appointments that don’t require an in-person visit will continue to be done via telemedicine (phone video).

Best health to you all,

Collective Health Clinic

Dr. Danielle Marchildon ND
Peter Foster OAOMP
Jordan Smith RSW
Kourtney Livingston RMT, AT, OAOMP
Rocky Bains RMT