The following is an important message from Collective Health Clinic and our response to the COVID-19 virus, as it pertains protocols and scheduling.

Due to the recent COVID-19 lockdown Osteopathic Manual Therapist, Peter Foster is not permitted to see clients until further notice from the Ontario government.  You will not be able to book online for him until we know the end date of the lockdown. 

Nutritionist, Emily Maulucci is providing video consults only.  Massage therapist Rocky Bains has increased his availability working Monday, Tuesday, Thursday and Fridays. You can make online appointments with all of them with the exception of Jordan Smith, our social worker. You may email her at jordansmithrsw@gmail.com to book.

CHC COVID-19 policy changes.

These are the current changes that CHC has made in response to the COVID-19 pandemic to ensure the safety to all:

  • Cleaning of all contact surfaces every hour, which will be logged.
  • Modified schedule of practitioners to reduce congestion of waiting room.
  • Extra time between clients to thoroughly clean all contact surfaces.
  • Triage questionnaire/self-assessment form to reduce potential exposure to clinic staff and other attending patients (must be completed within 24 hours prior to your appointment or you will not be able to enter the clinic).
  • If 2m or more physical distancing isn’t doable, masks must be worn by both practitioner and patient.
  • All CHC staff are required to wash hands every hour.

Client procedure changes include: 

  • Upon arrival, patients must follow the check-in instructions outlined on our door, and wait in their car to be called into the clinic, if they do not have a cellular phone please park where they are visible to the front door.
  • Hand sanitization upon entry to the clinic.
  • The government has advised that patients must wear masks when entering the clinic, we prefer you bring one from home, but the clinic will provide you with one if needed.
  • We prefer prepayment of appointments through JaneApp payments within Jane portal, or you can do an e-transfer (to info@collectivehc.ca), or a credit card payment over the phone. For direct billing, this will be done with your practitioner, in the treatment room prior to leaving.
  • Rescheduling appointments will occur with your practitioner, before leaving treatment room.
  • Appointments that don’t require an in-person visit will continue to be done via telemedicine (phone video).

Best health to you all,

Collective Health Clinic

Dr. Danielle Marchildon ND
Peter Foster OAOMP
Jordan Smith RSW
Kourtney Livingston RMT, AT, OAOMP
Rocky Bains RMT